CBRE Business Services Manager (Workplace Experience Manager) in Beaverton, Oregon

Business Services Manager (Workplace Experience Manager)

Beaverton, Oregon, United States at

Requisition # 17023502

The Workplace Experience Manager will be supported as an integral part of the facilities team and will also interface with groups across the organization to ensuretimely and seamless delivery. Not your average front of house, the Workplace Experience Manager will respond to a wide variety of on-site requests, providing proactive, knowledgeable, engaged service,while creatively exceeding expectations.In this role, the role will also anticipate and meet needs before they arise in order to make it easier for individuals to do the work they were hired to do while bringing delight to the workplace so that it is the desired destination to innovate.

Summary of Responsibilities:

Responsibilities and essential job functions include but are not limited to the following:

Create Great Impressions

  • Leads seamless, delightful, and superior welcome, workday, and departure experience for all

  • Leads care of visitor needs and maintains effective system through which to provide this care for all (including personal service to VIP and longstanding visitors)

  • Works across teams to proactively communicate and prepare for all events, to anticipate and address concerns, and to ensure events operate without incident

  • Prioritizes name-knowing and professional wayfinding to connect and enhance professional experience

  • Ensures that pertinent and on-brand communications are proactively crafted, posted, and distributed, as appropriate

Create Great Outcomes

  • Serves as the connective tapestry across employee experience, over arc of day

  • Work with facilities team to anticipate and resolve obstacles in the workplace

  • Responsible for the maintenance of all (Insert Role) equipment, and manages all purchasing requirements for (Insert Role) desk and hospitality team

  • Regularly communicates with after-hours staff to help resolve any issues that may arise

  • Implements and monitors standards of service to meet and exceed expectations and looks for opportunities to improve efficiencies across hospitality operations and expenditures

Create Delight

  • Consistently creating new opportunities to bring delight into the workplace through engagement, events, and surpassing the expected

  • Familiar with all services within the facility and works with facilities management and human capital teams to facilitate hospitality approach across services

  • Knowledgeable about the surrounding area, creates opportunities to engage across campus and community, and ensures library of information is updated, proactively distributed, and readily available upon request

  • Keeps a finger to the pulse of the community (including surrounding area: theatre, sports, concerts, shows, special exhibits, sightseeing) and establishes close contacts with vendors in these areas in order to provide information, ticketing, and reservations for office visitors and employees

A minimum of 3 years, Hotel management experience; additional facilities management experience preferred

  • Ability to manage 7 direct reports and corresponding teams

  • Previous experience in a human capital managerial capacity

  • Proven ability to guide and coach team members across different units

  • Recognized commitment to Guest Service and exceeding guest expectations

  • Demonstrated capacity to use curiosity to find opportunities to create amazing outcomes

  • Excellent leadership, written/verbal communication and interpersonal skills

  • Self-motivation and organizational skills with the initiative and ability to complete projects in a timely manner and proven ability to work under pressure

  • An operational knowledge and proficiency in Microsoft Office suite (Word, Excel, PowerPoint) and other management systems

Physical Aspects of Position (include but are not limited to):

  • Frequent standing and walking

US Company Profile

About CBRE (NYSE: CBG): At CBRE, you are empowered to take your career path into your own hands. Enjoy workplace flexibility in a global organization with tremendous scale. Work in an inclusive and collaborative environment with supportive teammates. Come experience the employee advantage at CBRE.

CBRE has a long-standing commitment to providing equal employment opportunity to all qualified applicants regardless of race, color, religion, national origin, sex, sexual orientation, gender identity, pregnancy, age, citizenship, marital status, disability, veteran status, political belief, or any other basis protected by applicable law.

As a Fortune 500 worldwide leader in real estate services, CBRE’s more than 70,000 professionals provide exceptional outcomes for clients in 60+ countries. When it comes to real estate, CBRE sees potential everywhere. We turn scale into strength, expense into performance, and property into prosperity. Visit

Canada Profile

About CBRE (NYSE: CBG): At CBRE, you are empowered to take your career path into your own hands. Enjoy workplace flexibility in a global organization with tremendous scale. Come experience the employee advantage at CBRE.

CBRE Limited is an equal opportunity employer who welcomes and encourages applications from all persons regardless of race, national or ethnic origin, colour, age, religion, sex, sexual orientation, family status, gender identity or expression, disability or any other status or condition protected by applicable federal, provincial or territorial law. Accommodations are available on request for all candidates at any time. If you require accommodation at any stage of the recruitment process, please contact CBRE Human Resources at mailto: or via telephone1-866-388-4346.

As a leader in real estate services, CBRE's professionals provide exceptional outcomes for clients in 60+ countries. Visit