JOB REQUIREMENTS: Purpose of Position The position of Customer Care Sales Representative represents Duluth Trading Company to the customer by providing extraordinary service every interaction. The interaction needs to be professional, courteous, and go above and beyond to help the customer. As a Customer Care Sales Representatives you are expected to maintain a high level of knowledge regarding our products, their usability and structure. Duties and Responsibilities Primary responsibility is to deliver world-class service by answer incoming calls in a timely manner and exceeding the customer's expectations.. Become experts on the Duluth Trading website to assist customers with shopping, product inquiries, FAQ pages, and various other web capabilities. Track packages on line via Duluth Trading Company shipper of choice. Develop and maintain strong knowledge of the Duluth Trading product and services (i.e. promotions, shipping guidelines, and return procedures). Participate in training programs designed to enhance performance Meet and exceed key performance metrics as defined by the department Meet attendance requirements as defined by company policy Perform special assignments as requested by Contact Center management ***** OTHER EXPERIENCE AND QUALIFICATIONS: Knowledge and Background Requirements Excellent verbal communication skills Strong interpersonal skills with the ability to thrive in a team environment. Organized, self-motivated, accurate, detail oriented, and ability to handle multiple tasks Strong communication skills that equates to professional and pleasant phone calls with our customer Excellent knowledge of Duluth Trading Company products Ability to type a minimum of 40 wpm Computer proficiency with the ability to toggle through systems and navigate through web pages. Previous inbound call center or related customer service experience a plus ***** APPLICATION INSTRUCTIONS: Apply In Person: Job Fair WHEN: Thursday (8/24) 9:00AM to 6:00PM Friday (8/25) 9:00AM to 6:00PM Saturday (8/26) 8:00AM to 4:00PM WHERE: Radisson Hotel La Crosse 200 Harborview Plaza La Crosse, WI 54601 E-Mail a Rsum: resumes@duluthtrading.com Apply Online: https://recruiting.ultipro.com/DUL1000DHI/JobBoard/bdcd1881-733b-464e-a805-277a3b5f7b6a/OpportunityDetail?opportunityId=77860c19-304a-4d90-b5fc-b151ecd47766