Omni Hotels Management Company Front Office Manager in Broomfield, Colorado
JOB DESCRIPTION: To work closely with the Rooms Manager and other Assistant Front OfficeManagers and supervisors to oversee the Front Desk staff, ensuring maximumFront Office operating efficiency. Managing and problem solving associate andguest issues while remaining professional at all times. RESPONSIBILITIES: * Ensure registration cards are completed. * Ensure all needed reports are run. * Continued training done with all associates. Ensure MOS& POE programis consistent. * Communicate with all departments on continuing basis. Especially thecommunication with Assistant Front Office Managers each evening/morning. * Handle all guest complaints maintaining a satisfactory impression withthe guest on resolving any complaints. * Be familiar with the hotel computer system for training, maintenanceand trouble shooting * Complete rate discrepancy report and make needed changes. * Block/assign applicable arrivals for the following day; i.e.V.I.P.'s, Select Guests, ESP's, Special Requests, etc. * Complete check-out with balance report. * Complete credit check daily. * Adhere to all Systems & Controls of the Front Office and appropriateareas of responsibilities. * Assist with departmental scheduling and monitoring payrollproductivity. * Directly oversee all aspects of Front Office, Guest Services and thePBX department. * Attend meetings as assigned by Director of Rooms. QUALIFICATIONS: * At least 3 years directly related experience (Hotel-Front Desk) ina managerial role. * Must be able to work approximately 50 hours per week, flexibleshifts, including weekends and holidays. * Must have excellent organizational, supervisory, customer serviceskills. * Must be able to work well under stressful situations and handlechallenges in a professional manner. * Must have a 4 diamond presentation.We are an equal opportunity employer and all qualified applicants will receiveconsideration for employment without regard to race, color, religion,sex, national origin, disability status, protected veteran status, orany other characteristics protected by law. The following link provides moreinformation regarding the Federal laws prohibiting discrimination inemploymentEmployer's Job# 2017-17843Please visit job URL for more information about this opening and to view EOEstatement.