Marriott Sales Trainee - German National Sales Team in Hessen, Germany

Description:

POSITION SUMMARY

The German National Sales Team Sales Trainee will report to the Head of German National Sales Team.

The German National Sales Team Sales Trainee provides dedicated administrative support to the Head of German National Sales Team, the German National Sales Team Managers and German National Sales Team Group Desk to meet and exceed the expectations of both the internal and external customers, ensuring customer inquiries are handled in the fastest and most efficient manner.

The German National Sales Team (GNST) is funded by hotels in Germany & Austria and represents the extended sales force of the hotels. The focus is on group accounts which have requirements in at least 3 different German and Austrian cities/Clusters and a minimum spend of EUR 50 K yearly or 500 room nights threshold. The group focus of these clients is Germany and Austria:

  • Each hotel will have an expectation of account production and an effective stakeholder communication is expected
  • Clients will be assisted with their worldwide group inquiries

The German National Sales Team Trainee provides dedicated administrative support to the GNST to meet and exceed the expectations of both the internal and external customers.

The position is outlined for a period of at least 3 months and needs to be in scope of a mandatory internship during/ after studies.

SCOPE

The German National Sales Team Sales Trainee provides support to the GNST.

  • Location requirements: The German National Sales Team Sales Trainee is to be located at the Eschborn office.
  • Language Requirements: Fluent in German and English (speaking, reading and writing) required.
  • Travel Requirements: There is occasional (5 %) business travel +

EXPECTED CONTRIBUTIONS:

  • Sales Support:

Supports the handling and handles international inquiries outside of Germany and Austria

Supports the handling and handles of national (German and Austrian) inquiries

Supports the GNST Group Desk

Provides administrative support to the Head of GNST and the GNST Managers

Covers the GNST Sales Group Desk

Maintains database updated for all system

Is fully conversant with the technical equipment provided and to follow all procedures. This

includes but is not limited to SFA

Prepares and analyzes reports and statistics

  • Financial Support:

Handles the collection and reporting process of the Group Booking Fee in cooperation with the GNST Group Desk as well as Managers and follows up with Accounting

  • Owner Relations:

Supports primarily the GNST in its duties to the funding hotels and where required the Global Sales Office (GSO) to ensure team work

Develops and maintains good relationships to both internal and external customers by providing a friendly and efficient service, meeting and exceeding the expectations of the GNST clients

Participates in GNST meetings

Is knowledgeable of the hotels in the region, their facilities and competition (with a focus on funding hotels in Germany and Austria)

Is fully conversant with all Marriott brands and products

  • Other:

Takes ownership of Marriott s Sales Organization s Mission, Marriott s Loyalty Basics and the Marriott s Sales Basics

Complies with Marriott Hotel Holding GmbH and Marriott International Hotels Limited Regional Office policies and procedures.

Performs other duties as assigned to meet business needs

Marriott International is the world s largest hotel company, with more brands, more hotels and more opportunities for associates to grow and succeed. We believe a great career is a journey of discovery and exploration. So, we ask, where will your journey take you?

Qualifications

CANDIDATE PROFILE

REQUIRED:

First experience in the hospitality industry and group sales / reservation process desirable

PREFERRED SKILLS AND KNOWLEDGE:

Professional appearance and manner

Demonstrate self-confidence, energy and enthusiasm

Use good judgment and diplomacy with internal and external customers

Understanding of the travel industry market

Technical understanding of hotel operations, reservations and group sales

Technical understanding of the cooperations travel requirements

Ability to work in a team

Ability to work independently

Fluent in German and English written and spoken

Proficiency in computer skills (especially MS Office)

EDUCATION AND PROFESSIONAL CERTIFICATION:

Hotel apprenticeship or tertiary qualification in hospitality management, business management

or a related field

Offers hands-on experience in the exciting world of hotel operations and hospitality, necessary to prepare for and develop a career path within Marriott International's portfolio of brands.

University or Hotel School undergraduates specializing and studying in hospitality related fields will be preferred for certain internship positions, and for more specialist disciplines, for example those students pursuing business or similar related courses, consideration is also given for those related internship opportunities.

Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.

Job: Management Development Programs/Intern

Organization: Corporate

Location: DEU-Hessen

Requisition ID: 17001KW2