Marriott Sales Trainee - German National Sales Team in Hessen, Germany
The German National Sales Team Sales Trainee will report to the Head of German National Sales Team.
The German National Sales Team Sales Trainee provides dedicated administrative support to the Head of German National Sales Team, the German National Sales Team Managers and German National Sales Team Group Desk to meet and exceed the expectations of both the internal and external customers, ensuring customer inquiries are handled in the fastest and most efficient manner.
The German National Sales Team (GNST) is funded by hotels in Germany & Austria and represents the extended sales force of the hotels. The focus is on group accounts which have requirements in at least 3 different German and Austrian cities/Clusters and a minimum spend of EUR 50 K yearly or 500 room nights threshold. The group focus of these clients is Germany and Austria:
- Each hotel will have an expectation of account production and an effective stakeholder communication is expected
- Clients will be assisted with their worldwide group inquiries
The German National Sales Team Trainee provides dedicated administrative support to the GNST to meet and exceed the expectations of both the internal and external customers.
The position is outlined for a period of at least 3 months and needs to be in scope of a mandatory internship during/ after studies.
The German National Sales Team Sales Trainee provides support to the GNST.
- Location requirements: The German National Sales Team Sales Trainee is to be located at the Eschborn office.
- Language Requirements: Fluent in German and English (speaking, reading and writing) required.
- Travel Requirements: There is occasional (5 %) business travel +
- Sales Support:
Supports the handling and handles international inquiries outside of Germany and Austria
Supports the handling and handles of national (German and Austrian) inquiries
Supports the GNST Group Desk
Provides administrative support to the Head of GNST and the GNST Managers
Covers the GNST Sales Group Desk
Maintains database updated for all system
Is fully conversant with the technical equipment provided and to follow all procedures. This
includes but is not limited to SFA
Prepares and analyzes reports and statistics
- Financial Support:
Handles the collection and reporting process of the Group Booking Fee in cooperation with the GNST Group Desk as well as Managers and follows up with Accounting
- Owner Relations:
Supports primarily the GNST in its duties to the funding hotels and where required the Global Sales Office (GSO) to ensure team work
Develops and maintains good relationships to both internal and external customers by providing a friendly and efficient service, meeting and exceeding the expectations of the GNST clients
Participates in GNST meetings
Is knowledgeable of the hotels in the region, their facilities and competition (with a focus on funding hotels in Germany and Austria)
Is fully conversant with all Marriott brands and products
Takes ownership of Marriott s Sales Organization s Mission, Marriott s Loyalty Basics and the Marriott s Sales Basics
Complies with Marriott Hotel Holding GmbH and Marriott International Hotels Limited Regional Office policies and procedures.
Performs other duties as assigned to meet business needs
Marriott International is the world s largest hotel company, with more brands, more hotels and more opportunities for associates to grow and succeed. We believe a great career is a journey of discovery and exploration. So, we ask, where will your journey take you?
First experience in the hospitality industry and group sales / reservation process desirable
PREFERRED SKILLS AND KNOWLEDGE:
Professional appearance and manner
Demonstrate self-confidence, energy and enthusiasm
Use good judgment and diplomacy with internal and external customers
Understanding of the travel industry market
Technical understanding of hotel operations, reservations and group sales
Technical understanding of the cooperations travel requirements
Ability to work in a team
Ability to work independently
Fluent in German and English written and spoken
Proficiency in computer skills (especially MS Office)
EDUCATION AND PROFESSIONAL CERTIFICATION:
Hotel apprenticeship or tertiary qualification in hospitality management, business management
or a related field
Offers hands-on experience in the exciting world of hotel operations and hospitality, necessary to prepare for and develop a career path within Marriott International's portfolio of brands.
University or Hotel School undergraduates specializing and studying in hospitality related fields will be preferred for certain internship positions, and for more specialist disciplines, for example those students pursuing business or similar related courses, consideration is also given for those related internship opportunities.
Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.
Job: Management Development Programs/Intern
Requisition ID: 17001KW2