Pinnacle Hotels USA Front Desk Associate in Riverside, California

  • Greet, register, and assign rooms to guests; including issuing rooms keys, ensuring that all guests sign a guest registration card and provide a credit card or other method of payment.

  • Answer, screen and forward phone calls, take messages and schedule/change reservations.

  • Answer inquiries pertaining to hotel services, registration of guests, and shopping, dining, entertainment, and travel directions.

  • Record guest comments/ complaints and refer guest to a manager as necessary.

  • Contact housekeeping or maintenance staff when guests report problems.

  • Resolve guest issues quickly, efficiently, courteously and professionally.

  • Keep records of room availability and guests' accounts.

  • Post charges, such as those for rooms, food, liquor, or telephone calls.

  • Maintain room key control and supervise guest access to safe deposit boxes.

  • Verify banks and deposits each shift and follow all cash-handling and credit policies.

  • Responsible for the order and cleanliness of the front desk and adjacent work areas.

  • Complete front desk communication log daily.

  • Perform work duties in accordance with company safety and security policies and procedures as well as OSHA regulations.

  • Report and store lost and found items in accordance with hotel procedures.

  • Represent Pinnacle’s values on a daily basis: Integrity, Professionalism, Teamwork, Quality, Leadership, and Appreciation.

  • High School Diploma or equivalent

  • Previous experience in a customer service position preferred

Requisition Number: 17-0197

Post Date: 8/8/2017

Title: Front Desk Associate

Property: Marriott

City: Riverside

State: CA