Pinnacle Hotels USA Front Desk Associate in Riverside, California
Greet, register, and assign rooms to guests; including issuing rooms keys, ensuring that all guests sign a guest registration card and provide a credit card or other method of payment.
Answer, screen and forward phone calls, take messages and schedule/change reservations.
Answer inquiries pertaining to hotel services, registration of guests, and shopping, dining, entertainment, and travel directions.
Record guest comments/ complaints and refer guest to a manager as necessary.
Contact housekeeping or maintenance staff when guests report problems.
Resolve guest issues quickly, efficiently, courteously and professionally.
Keep records of room availability and guests' accounts.
Post charges, such as those for rooms, food, liquor, or telephone calls.
Maintain room key control and supervise guest access to safe deposit boxes.
Verify banks and deposits each shift and follow all cash-handling and credit policies.
Responsible for the order and cleanliness of the front desk and adjacent work areas.
Complete front desk communication log daily.
Perform work duties in accordance with company safety and security policies and procedures as well as OSHA regulations.
Report and store lost and found items in accordance with hotel procedures.
Represent Pinnacle’s values on a daily basis: Integrity, Professionalism, Teamwork, Quality, Leadership, and Appreciation.
High School Diploma or equivalent
Previous experience in a customer service position preferred
Requisition Number: 17-0197
Post Date: 8/8/2017
Title: Front Desk Associate