Zachry Hospitality Staybridge Suites - Housekeeping Supervisor in San Antonio, Texas

Create a 100% guest satisfaction by providing fast and friendly genuine hospitality and by exceeding guest expectations by assisting the Housekeeping Manager in the supervision of the housekeeping and laundry operation to ensure product quality standards are met.

DUTIES AND RESPONSIBILITIES

fINANCIAL rETURNS:

  • Help Housekeeping Manager maintain proper inventory levels, managing cost per room for supplies and labor (example: bed & bath linen reuse and laundry operation.).

PEOPLE:

  • Assist in managing day to day staffing requirements, plan and assign work for employees. Provide mentoring, coaching and regular feedback to help manage conflict and improve employee performance.

  • Assist in educating and training staff as required per brand standard and assist in ensuring staff has the tools and equipment to carry out job duties.

  • Promote team work and quality service through daily communication and coordination with other department heads.

  • May assist with deep cleaning projects and/or assist housekeeping staff during high-volume periods where assistance may be required (example: rooms, laundry, public areas, etc.)

  • Listens, apologizes with empathy, finds a solution and follows through when resolving guest problems.

GUEST EXPERIENCE:

  • Inspect all assigned suites and public areas to ensure furnishings, guest suites, equipment, linens and public areas are clean and in good repair to meet guest satisfaction. Advise employees of deficiencies and instruct in corrective action. Assist in providing adequate retraining as needed.

  • Routinely perform all housekeeping duties necessary, including making beds as well as vacuuming and cleaning guest suites to ensure guest satisfaction.

  • Respond to guest complaints and special requests; ensure corrective action is taken to achieve complete guest satisfaction.

  • Comply with special needs and requests of the guests, VIPs and repeat visitors.

  • Provides guests with assistance while on the floors and in hotel public spaces.

  • Responds to guest inquiries for information with genuine and caring hospitality.

RESPONSIBLE BUSINESS:

  • Greeting guest as they enter and exit the hotel.

  • Ability to multi-task in a high paced environment by maintaining a calm and level headed demeanor.

  • Being cross-trained in all functions of Housekeeping: Rooms, Lobby, Laundry, etc.

  • Providing excellent customer service as per hotel standards.

  • Ensuring constant and accurate lines of communication amongst departments are kept.

  • Clean and maintain rooms, hallways, lobby and common areas.

  • Knowledge of basic sanitation requirements/controls and applications of relevant chemicals+

  • Knowledge of Staybridge policies as applicable to housekeeping, especially those relating to safety and security of guest and hotel property.

  • Ability to stand, walk, bend, reach and move continuously to attend to rooms on all floors of the hotel.

  • Assist in maintaining procedures for security of lost and found items

  • As well as any other job duties instructed by management.