Destination Hotels & Resorts Reservations Agent in Scottsdale, Arizona

22722BRPosition Title:Reservations AgentJob Overview:You will be an integral member of the team that creates distinctively different and authentic experiences for our guests. You will warmly and enthusiastically assist guests with reservations, inquiries and cancellations, and quoting available rates to maximize room revenue. You must be engaging and able to answer questions and provide information.Req ID:22722BRCity:ScottsdaleEssential Functions:Enthusiastically and with a smile, answer all incoming calls in an attentive, courteous, and efficient mannerCreate memorable experiences with a warm, welcoming personality that can relate to guests and associatesShare your personal passions and knowledge of the services, amenities, facilities, hours of operation, and the local area and attractions with our guests get them excited about their visit Engage the guests to understand their preferences and book room reservations while focusing on maximizing room revenue and average rate using standard rate quoting scenario at all times. Up sell rooms when possible. Collaborate with the Sales Department concerning group bookings. Act as the initial guide for the guest and their experience Utilize the freedom to go beyond to take initiative to resolve guest complaints and create loyalty Enjoy multi-tasking at a fast pace while ensuring accuracy and efficiency Qualifications:Flexibility. This is a demanding business and we look for flexibility with work days and hours, but it’s also a lot of fun! Experience. Previous experience passionately providing service to others. Excellent phone skills needed. People Person. The best part of serving others is creating experiences for them that go beyond the expected. Great communicator. Providing amazing experiences requires the ability to communicate fluently in English both verbally and through legible writing A qualified applicant is a “people person” who is flexible with their schedule, loves to serve others, and knows how to multi-task while ensuring accuracy. Job Type:Full Time Property:The Scottsdale Resort at McCormick Ranch Area of Interest:Revenue & Reservations Management Company Introduction:IN 2016, DESTINATION AND COMMUNE STARTED A NEW JOURNEY TOGETHER. We set off to create the most extraordinary independent hospitality company in the world. By combining two brands that embody freedom and discovery, we have assembled an unrivaled collection of unique properties, passionate people, and remarkable experiences from across the globe. No other company can lead this journey and feed the endless curiosity of today’s fiercely individual traveler. We are in the business of individuality. It’s the hallmark of our entire portfolio, running through all of our collections and each one of our properties. It describes every guest, owner, and team member. And it’s the centerline down the road we are on. We don’t know where the next fork in the road will take us, but we do know we’ll enjoy the journey. We welcome you to join us.Property Introduction:Combining modern accommodations with amenities that capture the elegance of historic haciendas of the past, The Scottsdale Resort at McCormick Ranch is both a luxury vacation retreat and an exceptional Phoenix‐area destination. Located in the heart of scenic McCormick Ranch, recognized for the splendor of its lakes, greenbelts and golf courses, the resort features 326 spacious guest rooms and suites each with elegant décor and a residential ambiance while providing convenient access to both the dramatic beauty of the Sonoran Desert and the lively shopping, restaurant, gallery, and club scene of Scottsdale. The resort borders the McCormick Ranch Golf Club offering private golf views from rooms, patios and restaurants. Kitchen West offers satisfying western American fare while Bar Six40 has a vibrant back bar backed to the outside filled with craft and regional Whiskeys and premium Tequilas. The resort is a AAA Four-Diamond Award winner. With nearly 80,000 square feet of combined indoor and outdoor space and a recently completed comprehensive renovation, The Scottsdale Resort at McCormick Ranch is a great place to grow your career.State:ArizonaType of Position:Hourly PositionBrand:Destination Hotels