American Express Virtual Travel Consultant - Central Region - 2nd Shift in Lincoln, Nebraska
You won’t just help our customers see the world, you’ll help them truly experience it.
Our Consultants use their passion for travel to surpass client expectations by constantly striving to create unforgettable trips and experiences for our Premium Card Members. They are brand ambassadors who take pride in their ability to craft memorable trips and deliver personalized solutions through our best-in-class service, exclusive programs, and premium benefits – inspiring loyalty along the way.
Delight customers with the unforgettable and unexpected. Anything can happen when people travel. Here’s just some of what you could be doing each day from home, as an extension of our customer contact center: * Delivering “WOW” by providing innovative and extraordinary service
Consulting with our Card Members so that you can recommend relevant products and services that are perfectly tailored to their needs
Creating unique travel & lifestyle experiences by expertly booking domestic and international flights, cars, hotels and first-class entertainment
Knowing what your customers want before they do
De-escalating a Card Member’s stress, when unforeseen travel situations arise
Keeping your finger on the pulse of industry trends so that you can provide knowledgeable advice and sell products and services with confidence We service our Card Members 24 hours / 7 days per week. Hours of operation for this position are from 5am – 2:30am Local Time. The schedule will be Sunday - Thursday , 2:30pm – 11:00pm CT.
What you’ll need to make the most of your passion for travel.
A good knowledge of travel and world geography thanks to a lengthy spell spent exploring the world OR a recent history of selling domestic and international travel
Knowledge of travel reservation systems or point of sale tools, with the ability to book international air reservations. Native GDS knowledge preferred.
Confident computer skills are vital as you’ll be using multiple tools and systems daily
A flair for building customer rapport through your ability to carefully listen and use your strong verbal and written communication skills
Resilience and composure to remain positive under pressure or in changing circumstances
Strong time management and multi-tasking skills
Sales experience and the consultative skills to confidently recommend and cross-sell relevant products and services
Ability to understand a Card Members concerns and overcome objections
The flexibility to work shifts, including nights and weekends
Although this position is considered Work at Home, the candidate must reside within the Central time zone.
A technical requirement of this role is to meet our serviceability requirements. Serviceability checks will be conducted around time of offer. The internet service provider must be through a service provider that is approved by American Express, and must meet the required speeds. This service will be used exclusively for business use, and will be separate from any personal phone/data services. Applicant’s homes must be compatible to work in conjunction with American Express technological processes.
Why American Express? Talk to our people and you’ll find out what we’re really all about. Open, creative, risk-taking, collaborative and innovative are just some of the expressions you’ll hear. It’s our culture that makes American Express an outstanding place to work. So if you’re ready to take on a challenge and make an impact, you owe it to yourself to launch or grow your career here.
American Express is an equal opportunity employer.
Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.
Title: Virtual Travel Consultant - Central Region - 2nd Shift
Requisition ID: 18005130