Hyatt Host/Hostess in LONDON, United Kingdom
Hyatt Regency London - The Churchill is an international 5 hotel nestled on the picturesque gardens of Portman Square, just 100 meters north of Marble Arch and Oxford Street.
At Hyatt ‘We care for people so they can be their best’. This is demonstrated in our values of Respect, Integrity, Humility, Empathy, Creativity and Fun. At Hyatt Regency London – The Churchill our aim is to create energizing experiences that connect our guests to who and what matters to them most. We are passionate about fostering connections, the place for any and every occasion and a one-stop experience.
The Front Office Team is responsible for overall arrival and departure experience of the Hotel guests and visitors. This Team cooperates closely with the Reservations, Telecommunication, Housekeeping and the F&B teams, ensuring that the guest preferences are noted and utilised to provide guests with the overall stay that reflects their particular needs. In addition, the Front Office Team will look for ways in which guests’ arrival and departure experience can be enhanced.
The Host/Hostess is accountable for providing guests with all service and assistance connected with arrival to and departure from the hotel. Some of the key processes include but are not limited to:
- a smooth arrival and departure experience including rooming and delivering luggage
- all guests having the appropriate credit facilities established
- obtaining passport and following all other procedures as per local legislation and Hyatt’s Data Privacy
- all cash transactions and billing
- assisting guest’s during their stay and handling guest complaints
- maximising revenue opportunities through up selling
- providing all required information about the Hotel, available services and facilities
With your intuition and dedication to people, you are always striving to deliver a great service for guests. If you are a motivated and passionate Receptionist who likes challenges and creating personal connections with guests, we would like to meet you.
Previous experience working in the same or similar role within a five star hotel environment is desired but not a must.
Hyatt offers a great range of benefits, including meals on duty and individual personal career development opportunities, to name but a few.
Primary Location: GB-ENG-London
Organization: Hyatt Regency London - The Churchill
Job Level: Full-time
Job: Front Office
Req ID: LON002946
Hyatt is an equal employment opportunity and affirmative action employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status or any other group protected by law.