POTAWATOMI HOTEL CASINO Guest Relations Specialist in MILWAUKEE, Wisconsin
JOB REQUIREMENTS: Interact with customers to provide information in response to inquiries about products and services and to handle and resolve complaints. Check to ensure that appropriate changes were made to resolve customers' problems. Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints. Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken. Refer unresolved customer grievances to designated departments for further investigation. ***** OTHER EXPERIENCE AND QUALIFICATIONS: 1.A high school diploma or equivalent and 2 years of related experience in an organization of similar size are required. An Associate's degree can take the place of 1 year experience. Experience in the gaming industry is preferred. 2.Must be able to demonstrate the ability to write professional business correspondence. 3.Office skills must include the ability to use standard office equipment, intermediate knowledge of Microsoft Excel, and basic knowledge of other Microsoft Office software. Experience with casino management systems, hotel reservations systems and dispute tracking software (preferable GuestWare) preferred. 4.The ability to maintain discretion in handling confidential information. 5.The ability to interact with stakeholders of all levels and understand the interests of multiple stakeholders and how those interests relate to Potawatomi Hotel & Casino (PH&C) and its goals. The ability to draft professional correspondence. 6.The ability to work irregular hours and extended shifts including late nights, early mornings, weekends, and holidays. 7.While performing the duties of this job, the team member must be able to move freely throughout the property and operate a personal computer. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception, and the ability to adjust focus. ***** APPLICATION INSTRUCTIONS: Apply Online: www.paysbig.com/careers This job is with a Native American tribal business or is located on tribally owned lands. Laws governing employment may differ from the State of Wisconsin's. You may wish to discuss this with the employer before accepting the position.