Expedia Manager Lodging Content Operations - DACH in Munich, Germany

Expedia

Responsibilities:

  • Build and manage a cohesive team of Lodging Content Associates, providing ongoing training, career path development and soft skills/employee development
  • Perform stakeholder management responsibilities inclusive of influencing at a region, market, or functional level on operational performance matters.
  • Effectively collaborate with internal partners to raise and resolve issues, inclusive of challenges at a site or broader level
  • Participate in budget management matters such as headcount management and morale.
  • Efficiently balance capacity, ensuring that workload is throttled across sites or regions as needed
  • Continuous improvement of processes and workflow analysis
  • Accurate reporting and tracking of operational performance; developing action plans for improvement.
  • Own all key performance metrics, including, but not limited to, average handle times, case age, partner experience
  • Assume other content and project tasks, as assigned by EMEA Director

Work Experience and Educational Guidelines:

  • Minimum three years of team management experience in an operational/hospitality/OLTA
  • Proven ability to work efficiently in a deadline-driven environment
  • Team-management and/or Project-management experience
  • University degree
  • Travel industry experience
  • Solid understanding of the hotel industry and differing amenities that appear in different types of hotel product
  • Experience with content databases and management tools

Core Competencies:

  • Fluency in German & English, both oral and written
  • Proven ability to work efficiently in a deadline-driven environment
  • Team-management and Project-management experience
  • University degree
  • Travel industry experience
  • Solid understanding of the hotel industry and differing amenities that appear in different types of hotel product
  • Experience with content databases and management tools

Expedia is committed to creating an inclusive work environment with a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, religion, gender, sexual orientation, national origin, disability or age.

  • Posted 3 Days Ago
  • Full time
  • R-31020