Marriott 客房部 - 洗衣房主管 Laundry Supervisor in Yantai, China

Job Number 180010S1

Job Category Housekeeping & Laundry

Location Sheraton Yantai Golden Beach Resort, Yantai, China VIEW ON MAP

Brand Sheraton Hotels & Resorts

Schedule Full-time

Relocation? No

Position Type Non-Management/Hourly

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At Sheraton, we go above and beyond in everything we do. We are inspired by our guests and one another – and are driven to make things better. We love what we do, and we give it all we’ve got – on property and off. When guests stay with us, it’s not just a room with a bed that they’re buying. It’s an experience. We’re looking for someone who is ready to go beyond in everything they do. If you are someone with a genuine drive to improve your life and the lives of those around you, we encourage you to explore careers with Sheraton.

Complete inventory of uniforms and linens. Conduct monthly inventory of laundry supplies. Report faulty equipment, maintenance needs, and safety hazards to manager/supervisor. Train employees on all laundry procedures, including safety procedures and equipment operation. Verify that laundry requests are completed for each department as needed. Operate and monitor washing, dry cleaning, and drying machinery. Inspect linens and terry for damage. Assist management in hiring, training, scheduling, evaluating, counseling, disciplining, and motivating and coaching employees.

Follow all company and safety and security policies and procedures; report any maintenance problems, safety hazards, accidents, or injuries; complete safety training and certifications. Ensure uniform and personal appearance are clean and professional. Maintain confidentiality of proprietary information; protect company assets. Support all co-workers and treat them with dignity and respect. Support team to reach common goals. Comply with quality assurance expectations and standards. Move, lift, carry, push, pull, and place objects weighing less than or equal to 25 pounds without assistance. Stand, sit, or walk for an extended period of time or for an entire work shift. Visually inspect tools, equipment, or machines (e. g., to identify defects). Reach overhead and below the knees, including bending, twisting, pulling, and stooping. Move through narrow, confined, or elevated spaces. Move over sloping, uneven, or slippery surfaces and steps. Move up and down stairs and/or service ramps. Listen and respond appropriately to the concerns of other employees. Speak with others using clear and professional language. Perform other reasonable job duties as requested by Supervisors.


  1. 在洗衣房经理不在的时候负责洗衣房的运转。

  2. 掌握对洗衣房设备全面的和最新的了解。

  3. 确保所有客人衣物被仔细对待,把损坏率降到最低。

  4. 申领洗衣房各类物品并确保化学剂等被恰当地使用,使用正确的数量以降低成本、提高质量,避免事故。

  5. 维持客房布草和制服的质量。

  6. 向洗衣房经理,副经理或工程部汇报有关设备故障的问题。

  7. 协助部门的管理。

  8. 根据需要准备员工 班次表。

  9. 确保以友好的、正确的和有效的态度处理客人电话和要求。

  10. 确保准确及时地寄出客人洗衣的帐单。

  11. 给予所管辖的员工以不断的建议和支持。

  12. 指导员工表现并绩效评估员工,建议经理给予奖励或处罚。

  13. 必要时对员工进行个别面对面指导。

  14. 向客人提供优质服务。

  15. 确保客人需求和合理要求被满足。

  16. 通过记录客人的评论并以此为实践,不断地寻找机会发展对客服务。

  17. 采取合适的行动解决客人的抱怨。

  18. 促销酒店与喜来登的产品与服务。

  19. 坚持酒店安全制度、紧急情况处理规定和程序。

  20. 坚持酒店的清洁和养护。

  21. 保持维护所在工作区域的高度整洁。

  22. 在上级指导下执行其它任务。

Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.